STANDARD TERMS AND CONDITIONS FOR ONLINE VOUCHERS

These terms and conditions are applicable to all recipients and beneficiaries of Innervation Rewards prepaid virtual voucher programmes.

1. Your virtual voucher

1.1 Your virtual voucher expires after 3 years from date of issue.

1.2 Your virtual voucher can only be used on e-commerce in the Republic of South Africa

1.3 Your virtual voucher has a 3D Secure code.

1.4 You will not be sent any correspondence or statements.

1.5 The Issuing Bank will always be the owner of the virtual voucher.

1.6 You are responsible for the safety of your virtual voucher. Should your virtual voucher be lost or copied, Innervation Rewards will not be liable.

2. Issuing of your virtual voucher

2.1 Your virtual voucher will be issued with a Rand amount as determined by the Virtual Voucher Purchaser.

1. 2Your virtual voucher is not reloadable.

2.3 The balance available on your virtual voucher may not exceed R5000 at any given time

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3. Using your virtual voucher

3.1 You may use your virtual voucher to pay for goods and services on any e-commerce online store that is within the borders of South Africa

Your virtual voucher cannot be used to pay for goods or services over the telephone or internet, pay toll-fees or for parking or at any point of sale in store.

3.2 Your virtual voucher cannot be used for any transactions at an ATM or at a bank teller.

3.3 Innervation Rewards will process the transaction against your available virtual voucher balance. You will be able to shop at as many online merchants as you wish up to the value on your voucher.    

3.4 All transactions will be authorised by Innervation Rewards against funds on your voucher.

3.5 Merchants are responsible for transactions and are independent of the Virtual Voucher Purchaser, Innervation Rewards and Standard Bank. The Virtual Voucher Purchaser, Innervation Rewards and Standard Bank, are not liable if the merchant does not accept your virtual voucher or if you have complaints about goods or services paid for with your virtual voucher.

3.6 Innervation Rewards is not responsible for any loss arising from any failure or malfunction of any e-commerce online stores, supporting or shared networks, where applicable, resulting from circumstances beyond Innervation Rewards’ reasonable control.

3.7 No warranties, purchase protection, insurance, other promises or services are provided.

3.8 Once you have paid for a purchase, you cannot stop the transaction.

3.9 You are responsible for keeping track of the transactions on your virtual voucher to ensure that you do not exceed your voucher balance.

3.10 Balance enquiries can be made by visiting www.inrewards.co.za or 0861 11 40 93 between 9am and 6pm, seven days a week, including public holidays.

4. Fees and interest

4.1 You will not be charged any fees on any purchases made using your virtual voucher

4.2 A monthly dormancy fee (R12.50) will be deducted from the available funds on your virtual voucher. This monthly fee will only be deductible after 12 months from the last time you transacted.

4.3 You will not be paid any interest on the funds on your voucher.

5. Closing your voucher

5.1 Your virtual voucher will be closed when it expires.

5.2 Innervation Rewards may choose to revoke your virtual voucher at any time to protect Innervation Rewards’ interests. If your voucher is revoked for reasons other than fraud or unlawful use, any credit remaining on the virtual voucher will be refunded to the Virtual Voucher Purchaser.

6. Lost or Stolen vouchers

6.1 You are responsible for the safekeeping of your voucher. Your voucher is the same as having cash in your pocket. If you lose your voucher or if it is stolen and used by someone else, you will lose all the funds on your voucher.

7.1 Replacement virtual vouchers

7.1 Innervation Rewards can cancel and replace the virtual voucher at the request of the Virtual Voucher Purchaser at no additional cost.

7.2 Expired vouchers

Innervation Rewards will deduct a fee of R 125 plus VAT from the existing virtual voucher balance, before cancellation and for the reissue of new voucher for the remaining balance. If there are insufficient funds to cover the replacement fee and the minimum load R 50 (Fifty rand only) the virtual voucher will not be replaced.

7.3 Refunds

Refunds requested by clients which require funds to be refunded from the master account into the clients bank account will incur a refund processing fee of either R500 excluding VAT or 3% excluding VAT of the total refund value, whichever is greater.

Disclaimer: Innervation Rewards may change these terms and conditions without giving any prior notice.

The updated terms and conditions can be found at www.inrewards.co.za or www.giftvouchers.co.za

REXEL TERMS AND CONDITIONS

The Promotion is valid until 28 February 2021. Serial number of machine puchased and proof of purchase required to claim. The Innervation Rewards Mastercard can be used for online purchases where Mastercard is accepted. The  Reward  is not transferable for cash. The Reward value will be loaded onto the  Mastercard Voucher within 5 days  of  claiming. This  promotion  does not run parallel or in  conjunction with any other promotions. 

Voucher is valid for 3 years, non reloadable, Company FICA accepted. 
*Incorrect Mobile numbers supplied by end-user will incur a replacement cost of R125 in cancellation/replacement fees which will be deducted from the voucher value.
* Part payments cannot be made with the Rexel Voucher, balances not spent will however remain on the card for future use.

No correspondence will be entered into. E&OE.